Shipping policy

Processing Times

Orders are processed in the order they are received.

Standard items:
Processing time is typically 3–5 business days and depends on printing time if applicable.

Handmade / made-to-order / FX or custom pieces:
Processing time may take 1–3 weeks, depending on complexity.

Preorders or special collections:
Estimated timelines will be listed directly on the product page.

Please note: processing time is separate from shipping time.

Shipping Methods & Delivery

We ship via USPS or UPS with tracking provided for all orders.

Estimated delivery after shipment:

Domestic (U.S.): 2–7 business days
International: 7–21+ business days (varies by location & customs)

Delivery times are estimates and may vary due to weather, holidays, or carrier delays.

Tracking

Once your order ships, you’ll receive a tracking number by email.
Please allow 24–48 hours for tracking to update.

International Orders

International customers are responsible for:

Customs fees
Import taxes
Duties or VAT

PhouxFX is not responsible for delays caused by customs processing.

Address Accuracy

Please double-check your shipping address before placing your order.

We are not responsible for packages delivered to incorrectly entered addresses. If a package is returned to us, additional shipping charges may apply for reshipment.

Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, PhouxFX is not liable for lost or stolen items.

If your package is missing:

Check with neighbors/household members
Contact your local carrier
File a claim with the shipping provider

We’re always happy to help guide you through the process.

Damaged Items

If your order arrives damaged, please email us within 48 hours with:

Photos of the packaging
Photos of the item
Your order number

We’ll make it right as quickly as possible.

Split Shipments

Some orders may ship separately if items are produced at different times (for example: handmade garments + accessories). You will receive tracking for each shipment.